You cancel one item at a time. Nothing else in the project changes.
If you cancel
Open the item and press Cancel item. The screen shows exactly what you get back before you confirm. CIRI's standard schedule applies to bookings today:
- 72 hours or more before the start: 100% of the item's price.
- 48 to 72 hours: 75%.
- 24 to 48 hours: 50%.
- Less than 24 hours: 50%.
The 12% service fee and any add-ons are kept, unless you bought Security Protection and you're inside its grace, when the whole item price and its share of the fee come back. An item with no confirmed start is treated as outside every window.
Confirming records the cancellation; CIRI then reviews and executes the refund to your card.
If the seller cancels
You get back everything you paid for that item, including its share of the 12% fee, and the refund runs straight away. The seller is paid nothing for it. Add-ons are not refunded.
Before you've paid
Nothing has been taken, so there's nothing to refund.
Scenario
Planning a shoot where plans may change?
- Where
- Within 10 miles of SE1
Photography
Services with their cancellation terms on the item's brief.
- Category
- Photography
1 listing meets this now
£10.00 / projectPhotography · Erskine G. · 3 days delivery
Put it together as one project.
Add the people, the space and the gear, send one inquiry, and pay each seller once.
Start a ProjectMore in How CIRI works
Calendars: how sellers show when they're free
For sellers: connecting a calendar, a default calendar and a listing's own calendar, time off. For clients: what the availability on a card means.
seller calendar availability iCal
The brief and the terms on each item
Every item in a project has its own brief, read only by its seller, and a receipt of what was agreed: price, date, revisions and cancellation.
project brief terms
Reporting a problem: the process and the outcomes
Who can report, when, the five steps, agreeing a fix together, and the three outcomes CIRI can decide.
report a problem dispute refund